Bambu Lab announced the launch of its new Trust Center, a platform aimed at improving the transparency around data security and privacy for its users. This initiative comes just months after the company faced community backlash over its firmware changes that critics said limited local control and forced greater reliance on the cloud. For many users, this new resource could mark an important turning point, showing that Bambu Lab is listening to feedback and striving for greater transparency in its connected ecosystem.
According to Bambu Lab, the Trust Center will serve as a centralized hub for detailed documentation on how the company manages cybersecurity, privacy compliance, and device protection. The release includes a 38-page Security White Paper outlining the technical foundations of Bambu Lab’s hardware, software, and cloud systems. The company also announced that it has achieved ISO 27001, ISO 27701, and TRUSTe certifications, which independently validate its data management and privacy standards.
Bambu Lab’s new policy seeks to provide comprehensive technical documentation across six key areas.
While these certifications demonstrate a commitment to improving security practices, the announcement arrives at a delicate moment. Many users are still wary following the firmware controversy earlier this year, which restricted certain local access features on Bambu Lab printers. At the time, the company defended the changes as necessary to counter cyberattacks and protect connected devices, but some in the 3D printing community viewed them as a move toward a more closed ecosystem.
The new Trust Center appears to be an attempt to address those concerns by providing public insight into the company’s cybersecurity practices. It details hardware-level encryption on the X1, P1, A1, and H2 series printers, along with software hardening, encrypted cloud communication, and privacy controls such as LAN-only and offline firmware modes. The company also introduced a bug bounty program, inviting external security researchers to test and report vulnerabilities.
In 2025, Bambu Lab sold nearly 2.7 million 3D printers.
Despite these measures, questions remain about user autonomy and data control in an increasingly connected 3D printing landscape. As 3D printers become more network-dependent, balancing security with accessibility continues to be a challenge for the industry. Bambu Lab’s new initiative signals an effort to rebuild trust through transparency, but whether it will be enough to reassure skeptical users remains to be seen.
For now, the Trust Center marks a notable step toward professionalizing data governance within consumer 3D printing. It also underscores a broader shift in the industry, where companies must not only innovate rapidly but also navigate growing expectations for privacy, accountability, and user control.
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*All Photo Credits: Bambu Lab