Coordinatore del servizio regionale
Azienda
Colibrium Additive – part of GE (NYSE: GE) is a world leader in metal additive design and manufacturing, a pioneering process that has the power and potential to transform businesses. Through our integrated offering of additive experts, advanced machines, and quality powders, we empower our customers to build innovative new products. Products that solve manufacturing challenges, improve business outcomes, and help change the world for the better. GE Additive includes additive machine brands Concept Laser and Arcam EBM, along with additive powder supplier AP&C.
Mission
- Own planning, management and documentation of site readiness visits, installations, preventive maintenance, known issue resolution of emergency visits, field modifications on systems installed in your region;
- Function as an escalation point for field service-related triage situatuations and drive internal escalations and conflicts constructively, build bridges, help to find solutions that work for our customers;
- During every customer interaction validate open ISB / CSB and get active acceptance or rejection of any open Safety CSB;
- Act as quality gate towards the field service engineering team and ensure correct preparation of Cases and work orders;
- Administration of Service system (Service Max). Update systems with current information;
- Ensure scheduling enables high level of utilization for our field service engineering team while keeping sufficient buffer for short term execution of unplanned activities;
- Develop and improve existing standard work on global scale.
Profilo
- Technical High school diploma with related professional experience or Degree from an accredited University;
- Excellent communication skills in English – business level written and verbal;
- Experience in customer service activity;
- Solution oriented with ability to resolve complex issues across several functions;
- Technical interest;
- Structured way of working with the ability to prioritize within the scope of responsibility;
- Work VISA, according to local regulation, is required
