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Technical Operations Intern

Internship 23 days ago
USA
Somerville, MA 02143

Company

Formlabs designs and manufactures powerful and accessible 3D printing systems for engineers, designers, and artists. Their flagship product, the Form 1+ 3D Printer, uses stereolithography (SLA) to create high-resolution physical objects from digital designs. The company was founded in 2012 by a team of engineers and designers from the MIT Media Lab and Center for Bits and Atoms.

At Formlabs, our diverse team needs the office operating smoothly at all times. To get our best work done, we need our IT and systems administration to run at peak efficiency. You’ll be asked to put your creativity to work to develop enduring, innovative solutions. You will act as our in-house technical support by troubleshooting our IT issues. You will help analyze and troubleshoot common problems in systems and services, research and design new solutions, and implement, integrate, and program those solutions.

Responsibilities

  • Act as the primary troubleshooter for technical support systems and applications
  • Promptly respond to all help desk requests
  • Ensure team productivity is rarely impacted by an IT or systems issue
  • Support our Operations team with office systems such as phone, conference, and A/V
  • Refer help calls to an appropriate colleague for resolution
  • Enter all issues into the Help Desk system, and update status as it changes
  • Build and maintain self-service documentation on common fixes for our tech-savvy employees

Profile

  • Always looking for a better way to get the job done
  • An independent and creative problem solver
  • Have experience with IT, Technology, and/or Systems
  • A foundational understanding of networking
  • Love to constantly learn at lightning speed
  • Experience with any of the following:
  • Servicing tickets in a help desk environment
  • Computer repair
  • G Suite administration
  • 3D Printing and CAD software
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