Service and Support Engineer of Additive Manufacturing

Company

Renishaw is a FTSE 250 global engineering and scientific technology company, with core skills in measurement, motion control, additive manufacturing, healthcare, spectroscopy and manufacturing. We supply products and services that push the boundaries of what is possible in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. We are also a world leader in the field of metal additive manufacturing (also referred to as 3D printing), where we design and make industrial machines that ‘print’ parts from metal powder.

Profile

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and additive manufacturing products. We are looking to recruit a Service and Support Engineer in the Greater Chicago, IL area. Travel expectations for this role typically exceed 90%.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support to include the installation, maintenance and repair of Renishaw’s innovative 3D Additive Manufacturing products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

Principal Duties & Responsibilities

• Assist customer on site specific location preparations.
• Installation, commissioning of new machines & ancillary equipment at customer site.
• General safety, operation and maintenance training.
• Perform specified preventive maintenance task.
• Diagnose and complete recommended repairs and replace wear and spare parts
• Troubleshoot electrical and mechanical problems/equipment failures and determine solution.
• Assist in the organization of required spare parts or other necessities prior to service intervention.
• Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports.
• Provide telephone and email customer and team support for troubleshooting and ordering parts.
• Assist solution center in testing, operation and customer acceptance steps of equipment.
• Complete travel arrangements on most cost and time effective terms.
• Travel up to 90% domestically.
• Other Duties as Assigned or Requested

Qualifications

Education and Experience:  Minimum

• Associates or Technical College, mechanical, electrical or automation engineering degree or
• Up to 2 years of related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)
• This position may require the use of, and access to, ITAR controlled data.  The applicant must demonstrate eligibility to use and access such ITAR controlled data.  The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience:  Preferred

• Knowledge and experience with Renishaw or other similar Additive Products.
• Ability to understand and comprehend engineering principles
• Understanding of electronic and mechanical principles
• Strong trouble shooting skills
• Understanding of GD&T (Geometric Dimensioning and Tolerancing)
• Information Technology aptitude
• Strong mathematical skills
  • i.e. Trigonometry
• Ability to work in a “hands-on” environment, tinkering and hacking to build innovative solutions