Customer Success Account Manager
nTopology is a New York based software company founded in 2013. nTopology’s mission is to empower engineers to design transformative products. Their customers use nTop Platform to design important and innovative products within aerospace, medical device, automotive, and consumer industries that leverage cutting edge advanced manufacturing like 3D printing.
As a Customer Success Account Manager you will be working with our top customers ensuring that they are achieving their goals with nTop Platform software and mapping out additional opportunities for user growth. You will be working closely with the solutions engineering team and sales team.
- Focusing on net user growth
- Meet with customers virtually or onsite to discover and understand their needs and help them understand how to deploy nTop Platform.
- Coach customers to be product experts and align resources to help train their teams on nTop methodologies so they become increasingly self-sufficient.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and retention.Identify common customer challenges and work with teams to actively suggest better solutions.
- Identify and work with Sales on user growth opportunities at accounts.
- Partner closely with Solutions Engineering and other team members to translate business needs and product requirements into new solutions for customers.
- Help drive advocacy – customer references and case studies.
- 2+ years of experience in a forward facing role such as customer success, account management, strategic consulting, program management or similar.
- SaaS experience a benefit.
- Experience working at or with enterprise companies in industries such as Aerospace, Medical, Automotive, or similar.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Consistent track record of highly-professional service based work in a fast paced, dynamic environment.
- Diplomacy, tact, and poise under pressure when working with people internally and externally.
- Bachelor’s Degree.