3D Printing Services Competency Engineer
At HP, the future’s yours to create! Job duties include but are not limited to: Support our customers, channel partners and HP Service workforce and sales team to accelerate the manufacturing change based on the HP Multi Jet Fusion technology by building a competitive advantage through a lean support experience in the 3D printing market for 3D service bureaus and enterprise customers. Work together with our sales force team to ensure the HP 3D Printing solution (HW, SW and Services) portfolio is understood by our customers and channel to align with their business goals. Strategically switching mindset between end to end solution, workflow management and quality control.
Deliver technical training to our channel and HP support team by managing knowledge and experience sharing with our partners and team. Contribute to content creation and deliver training methods. Develop documentation and tools to assure a great deployment of the technical information. Maintain the training content and the product technical information.
We are looking for an individual with: Bachelor’s degree in Science/Engineering is required – preferable Mechanical, Industrial or Electrical Engineering Minimum of at least 7+ years of customer advocacy and field experience resolving critical customer situations Detailed understanding of technical aspects of capital/printing equipment – preferably 3D printing or industrial manufacturing (injection molding, CNC, laser) Solid technical skills, in order to understand/troubleshoot complex printer & system issues, along with communication & networking skills, needed to manage customer exposure and interaction with organizations in different functions across the region. As a regional expert you will lead the interaction with WW Services and Division R&D team to share issues and challenges from the field and our partners. Strong troubleshooting and analytical skills to optimize customer productivity and define a clear action plan. Proficient in translating analysis into strategies and actionable plans.
Customer focus. Understand customer perception and work towards improving customer experience. Experience in service and customer support area or related customer assurance and customer facing processes will be valued. Planning and Project Management skills.